Elecrtum 3.3.8a9 Wallet Help

Electrum XZC Ledger Wallet 3.3.6a1 error code " No hardware device detected"
Did the delete and re-install device. Downloaded v 3.3.8a9. Downloaded Firo v0.14.6.0 all with no success. I am not a computer wiz, why can nobody explain in layman’s terms. Why can I not use my 3.3.8a9 download and get my Zcoins from Ledger again? Help. Rudi

Please update to Electrum

What is the version of the Bitcoin and Zcoin app on your Ledger? What is your operating system?