Hello everyone,
I’d like to share my negative and possibly fraudulent experience with a crypto exchange I found through the BestChange monitoring platform — a site that has repeatedly been criticized for listing scam exchanges.
In my case, I chose Changee (which operates via Changelly) to exchange TRX for ZEC.
After initiating the exchange, I was asked to complete full KYC/AML verification, which I did: providing identity documents, income certificates, stamped contracts — everything requested was submitted fully and on time.
Since then, it’s been over 6 months of complete silence.
No timeframe for review, no explanation, no communication, and no effort to resolve or refund. Their support simply ignores all contact.
What’s worse — despite the alleged “review”, blockchain analysis shows that my funds were already moved to external wallets. That means the funds were not frozen due to compliance, but are being actively used — which is absolutely unacceptable.
Sadly, I’m not alone. There are dozens of similar complaints circulating online and in Telegram channels, with victims sharing their experiences with Changelly/Changee — while BestChange continues to list these services as “reliable”.
In my case:
- All requirements were fulfilled
- No new requests were made
- No decision or communication
- Funds were moved
This looks like a typical scam operation — delaying under the guise of AML, collecting documents, then taking the funds.
BestChange: why do you continue to list exchangers that operate like this.
I’m calling on the community to pay attention. If you’ve been affected — let’s speak up and push back publicly.
