# Electrum zero balance after restoring

**URL:** <https://forum.firo.org/t/electrum-zero-balance-after-restoring/2699>\
**Category:** Need Help\
**Created:** [September 1, 2022, 12:58pm UTC](https://forum.firo.org/t/electrum-zero-balance-after-restoring/2699 "2022-09-01T12:58:52Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![capivarao](https://forum.firo.org/user_avatar/forum.firo.org/capivarao/32/983_2.png) [@capivarao](https://forum.firo.org/u/capivarao)\
**Post date:** [September 1, 2022, 12:58pm UTC](https://forum.firo.org/t/electrum-zero-balance-after-restoring/2699/1 "2022-09-01T12:58:53Z")

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Hello guys,  
My android wallet is not working, it crashs when I try to send, so, I restored the mnemonic into electrum wallet, but It shows zero balance, I guess because the coins were anonymized

![image](https://forum.firo.org/uploads/default/original/2X/c/c92bca440cb3fb7a4e0f2efd97ba6e313db92b29.png)  
 ![image](https://forum.firo.org/uploads/default/original/2X/1/133591d323265e2c7680f48ac73a0af19ab8d290.png)

Is there a solution for me to send my coins with electrum or another wallet?

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**Author:** ![AJaydono](https://forum.firo.org/user_avatar/forum.firo.org/ajaydono/32/155_2.png) [@AJaydono](https://forum.firo.org/u/AJaydono)\
**Post date:** [September 1, 2022, 1:54pm UTC](https://forum.firo.org/t/electrum-zero-balance-after-restoring/2699/2 "2022-09-01T13:54:20Z")

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Hey Capivarao, Please use the QT or Electron (Rich GUI) wallet.

Electrum does NOT support anonymized coins.

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**Author:** ![capivarao](https://forum.firo.org/user_avatar/forum.firo.org/capivarao/32/983_2.png) [@capivarao](https://forum.firo.org/u/capivarao)\
**Post date:** [September 1, 2022, 2:18pm UTC](https://forum.firo.org/t/electrum-zero-balance-after-restoring/2699/3 "2022-09-01T14:18:17Z")

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thanks, I am installing Electron now, it’s taking a while to sync, lets see

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**Author:** ![capivarao](https://forum.firo.org/user_avatar/forum.firo.org/capivarao/32/983_2.png) [@capivarao](https://forum.firo.org/u/capivarao)\
**Post date:** [September 1, 2022, 7:12pm UTC](https://forum.firo.org/t/electrum-zero-balance-after-restoring/2699/4 "2022-09-01T19:12:24Z")

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it finished sync, but the balance was still zero but showed my coins in “ **awaiting anonymization. Click here to secure them** ” , then I clicked and the balance never updated and the screen is always trying to do something like in the pictures bellow  
 ![image](https://forum.firo.org/uploads/default/original/2X/b/bc3a7eaf8afd5a074d3bed054a4620833d3748b4.png)  
 ![image](https://forum.firo.org/uploads/default/original/2X/d/daa045d055657eddd27fb998a3f3e743e9551c04.png)  
 ![image](https://forum.firo.org/uploads/default/original/2X/e/eed3b2c17132e066fb72a9b75daf2e34a940d56e.png)

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**Author:** ![capivarao](https://forum.firo.org/user_avatar/forum.firo.org/capivarao/32/983_2.png) [@capivarao](https://forum.firo.org/u/capivarao)\
**Post date:** [September 2, 2022, 12:51am UTC](https://forum.firo.org/t/electrum-zero-balance-after-restoring/2699/5 "2022-09-02T00:51:33Z")

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UPDATE: Problem solved, it took many hours but eventually they appear on the Electron wallet and were able to transfer. Thanks and good luck to you all

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**Author:** ![anwar](https://forum.firo.org/user_avatar/forum.firo.org/anwar/32/77_2.png) [@anwar](https://forum.firo.org/u/anwar)\
**Post date:** [September 9, 2022, 4:04pm UTC](https://forum.firo.org/t/electrum-zero-balance-after-restoring/2699/6 "2022-09-09T16:04:09Z")

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